1. How long does it take to get my order?
We generally ship from our Texas warehouses if expedited shipping option is selected. Occasionally, we ship orders from our warehouse overseas as well.
Normally, you can expect to receive your order within approximately 5-7 days from the date that you placed your order unless you opted in for faster shipping.
Orders from Nov-Jan are usually shipped from our international warehouse.
2. When will I get my tracking number?
Typically, you’ll receive a shipping confirmation email a few days after your initial order date. Even though your order may ship one day after your order it sometimes can take another 24 hours for USPS and/or other shippers to give us a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.
Track Your Order Here!
3. Do all my products come in the one package?
In most case your order will come in a single package. In some cases, in order to get all items within your order to you as quickly as possible we will ship more than one package (from each of our warehouses). When we do that, you can expect the packages to arrive on different days and/or times.
So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses. Just give it a few days to arrive.
4. How can I check the status and tracking of my order?
You can track your order using your Order ID and Email used to complete your order here:
Track Your Order Here!
5. What form of payments are accepted?
We accept Visa, MasterCard, Amex and Discover, Paypal
6. How can I add a discount on my order?
If you received a discount code from Survivalist Store, that code can be entered on the checkout page.
7. Which countries do we ship to?
We ship within the continental US, US territories, Alaska and Hawaii. Currently, we do not ship to APO/FPO/DPO addresses. We Also ship internationally to Canada, Australia and France, United Kingdom, Germany, New Zealand, Denmark.
8. What do you charge for shipping and handling?
We offer Everyday FREE SHIPPING on all our products! :)
9. How can I get the latest products offered?
Check our website at least once per week and you will be able to see all of the limited time deals we are offering :) Also you can shoot us an email at firstname.lastname@example.org!
10. What is your warranty policy?
We warranty all of the products we sell against manufacturer defects for up to 30 days after your purchase.
Also, some of our products offer a Lifetime Warranty. This means that we will replace the product if it becomes defective during the time that you own it. The Lifetime Warranty applies to the original purchaser only. It cannot be transferred.
Lastly, the Lifetime Warranty does not cover damaged products. Products must be in good condition for our Lifetime Warranty to apply.
10. How do I return or exchange an item I purchased?
Simply contact us here and one of our team members will help you with your return or product exchange.
11. Will I be charged sales tax?
We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. Survivalist Store follows state guidelines for determining taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly.
12. How do I return my product?
Please send us a message on the contact us page, with your order number and any relevant details and we will process your return. Please mail any product(s) you are returning to the following address:
We charge a 15% restocking fee.
You can mail a check too :
PO BOX 155668
Waco Texas, 76715
13. Lifetime Replacement Warranty
The Survivalist Depot LLC warrants that, for the original purchasers entire lifetime, The Survivalist Depot XT-900 or T6 won’t have defects in material and workmanship. If Taillight is found defective during this time, we will replace or repair taillight at our option. To obtain the replacement or repair, send the product, your name, address , phone number, the nature of the issue with your flashlight , and $9.95 for processing & handling ( by check or money order ) to The Survivalist Depot LLC (PO BOX 155668 Waco Texas, 76715). You may direct question to the the survivalist depot customer service department toll free number . When you ship your product to us, make sure you can track your shipment and insurance, as we are not responsible for, and the lifetime warrant does not apply to, items lost or damaged in transit. this warranty does not cover or apply to damage taillight thet is the result of misuse and abuse. In Addition, the lifetime warranty expressly excludes accidental and consequential damages of any kind whatsoever
14. Why did I receive the XT900 in the mail vs XML-T6.
Both products are the same. We wanted to keep our brand away from many Chinese fake sellers and because of that we decided to change our model name. The components are however the same.